Working with Audited Calls
Written by AdminUpdated on 01 Oct, 2026Audit
Overview
Use the Audit section to view and review audited calls. Each audit record displays the Audit ID, Agent Name, Call Start Date, Audit Score, Call Duration, and CTQ.
Filter Audit Records
Follow these steps:
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Click Audit in the left navigation menu.
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In the Filter panel, click the + icon next to the required filter. Available filters include Date, Audit ID, Agent Name, External ID, Audit Score, Sentiment, LOB, and Category.
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To filter by date, select Date and choose a predefined period or select Custom.
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For a custom date range, enter the From and To dates.
Example: 05/01/2026 to 10/01/2026 -
Review the audit records displayed for the selected criteria.
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Click Reset to Default to clear the selected filters and return to the default view.
