Call Audit Platform
Written by AdminUpdated on 01 Oct, 2026Call Audit is an AI-powered platform used to analyze and evaluate customer calls. It converts recorded calls into transcripts and uses AI to evaluate conversations based on predefined quality, compliance, and performance criteria.
This guide explains the key features of the Call Audit platform, including Audit, Audit Details, Agent Page, Scorecard, Analytics, Audit Activity, Reports, AI Insights, Team selection, and Logout. It explains the purpose and functionality of each section to help users understand and navigate the platform effectively.
Attachments