Review Audit Activity

The Audit Activity section provides a history of audited calls and information about the audit process.

Follow these steps:

1. Click Audit Activity in the left navigation menu.

2. Use the Filter panel to narrow the records by:

   • Date: Select a predefined date range or enter custom From and To dates.
   • Agents: Select an agent.
   • Audit ID: Search for a specific Audit ID.
   • Status: Filter records by audit status.

3. Review the audit activity table, which includes:

   • Audit ID
   • Audio File
   • Agent Name
   • External ID
   • Call Time
   • Scheduled At
   • Status
   • Action

4. Review the audit status, such as Audit Completed, Audit Failed, or Audit Skipped.

5. For a failed audit, click Retry in the Action column.

6. Click Reset to Default to clear the selected filters and restore the default view.